The ReturnSift blog
Field notes on wardrobing, bracketing, serial returners, and the decision layer of returns.
Return scoring: triage every request in seconds
Emergency rooms do not treat patients in arrival order. They triage. Returns desks mostly do the opposite: every request waits in the same queue and g...
The signals that separate honest returns from abuse
Honest returns and abusive ones often look identical in isolation. The difference is in the pattern, and patterns are made of signals your store alrea...
Automating approve, warn, and deny
The three decisions in a modern returns flow have very different automation profiles. Approve should be almost fully automatic, because most customers...